FAQ
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We offer 24/7 live chat on our website or via email at support@cootik.com.
WHAT ARE THE DELIVERY COSTS?
We offer express shipping for a flat rate of $15.99 or standard shipping for $6.99 per order. Shipping is free for orders over $50.
WHAT PAYMENT METHODS DOES cootik.com ACCEPT?
We currently accept credit cards and PayPal. If you would like to use a different payment method, we will be happy to help you!
Please contact us directly at support@cootik.com to arrange this.
IS IT SAFE TO BUY ONLINE AT support@cootik.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures the secure transmission of your personal data over the Internet. We do not store credit card details and do not share your personal data with third parties.
If you still have concerns about your order, please contact support@cootik.com. We will then get in touch with you to offer you an alternative ordering option!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you wish to make changes to your order, please contact us within 8 hours of placing your order at support@cootik.com. After this time, we will not be able to make any changes.
What happens if I am not at home?
If you are not at home, delivery will take place the next day or the delivery service will contact you to arrange a new delivery date, depending on the country and the shipping method selected.
You may also need to pick up your package at your local post office if it cannot be delivered.
HOW CAN I TRACK MY ORDER?
As soon as your order is shipped, you will receive an email from us with a tracking number. If you have not received this email, please contact us by email at support@cootik.com.
What is a pre-ordered item? Can I cancel my pre-order?
A pre-ordered item is an item that you order before it is in stock. You can cancel it until your order is processed. To do so, send us an email at support@cootik.com.
I ordered an available set with a pre-order. Will these be shipped separately?
We will ship your order as soon as all items are available. If you would like to receive your available items before your pre-ordered items, please send us an email at support@cootik.com.
What are your return policy?
We offer you a 14-day, hassle-free return policy.
The items must be in their original condition and the return label and hygiene seal must still be present. The items must not have been worn, washed, or otherwise altered.
Unfortunately, we cannot accept returns that do not meet the above requirements.
cootik.com offers a full refund (item price minus the original shipping costs).
All returns can be sent to our returns warehouse in the USA.
HOW DO I REQUEST A RETURN?
Requesting a return has never been easier!
We offer a 14-day hassle-free return policy. To initiate a return, simply send us an email at support@cootik.com within 14 days of receiving your package. Please use the email address you used to place your order.
Please note that we cannot refund the original shipping costs for returned goods, except in the case of defective items. We also cannot refund the return shipping costs.
As soon as we receive the items, we will ship your new items or you will receive a refund (item price minus the original shipping costs).
We are not liable for the loss of returned garments. We recommend returning goods by registered mail and keeping the tracking number.
WHAT HAPPENS IF THE ITEM I RECEIVE IS DAMAGED OR DEFECTIVE?
We strive to ensure that all items sold are of the highest quality. However, if you do encounter a problem with a faulty or damaged item, please email us at support@cootik.com so that we can look into the matter for you immediately!
We thank you for your patience and understanding as we work together to find a solution.
Thank you very much for your support!
*Please note that weekends and holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas are not considered business days.