Return policy

returns

We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return policy from the date of delivery.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind, you can return the item to us within 14 days of receipt. We offer refunds, exchanges, and credits under the following conditions:

RETURN POLICY

Items must be returned in their original condition, unworn, unaltered, unwashed, and with the label attached. If you return the goods despite these conditions, your return shipment will be sent back to you at an additional cost.

REFUNDS

For full-price items, the full purchase price will be refunded.

AT FULL PRICE

Full-price items are eligible for a refund, exchange, or store credit.

SALE

Items purchased on sale or as part of a special promotion are only eligible for a credit note or exchange.

FINAL SALE

Items marked as "Final sale – no returns or exchanges" cannot be returned. If you return goods despite this policy, they will be returned to you at an additional cost.

PROMOTIONAL CODE

Orders with a coupon code that reduces the order value (except for our 10% welcome offer) can only be returned for credit or exchange.

SWIMWEAR

All swimwear must be tried on over underwear. The hygiene protection strip must remain in place and will not be accepted if it has been removed or altered.

GIFT VOUCHERS

Gift vouchers cannot be returned.

RETURNS

We recommend trying on all items immediately upon receipt to ensure that you can return them within the return period.

cootik.com accepts no responsibility for missing deliveries when returning items. We recommend that you return your items by registered mail or with tracking, as the customer is responsible for returns until they are received by cootik.com.

PROCESSING TIME FOR RETURNS

We strive to process refunds daily. However, processing your return may take up to 3–5 business days. You will receive an email notification when your return has been received and processed.

For returns initiated by the consumer, the consumer shall bear the shipping costs. The amount of the shipping costs depends on the selected shipping company. If the goods received are damaged or defective for reasons attributable to us, the shipping costs shall not be borne by the consumer.
Return address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi, Dongguan, Guangdong Province, China, Postal Code 523660
The cancellation period is 3 days.
The processing period is 7-15 days.
If the consumer cancels the order before the delivery date and within the period specified on the website, the order can be canceled.
The goods must be new and unused.
Original packaging, labels, accessories, etc. must be complete.
Certain products (e.g., custom-made products, promotional items, etc.) can only be returned if there are quality issues.

DEFECTIVE ITEMS

We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service at support@cootik.com with your order number and pictures of the defect. We will endeavor to find a solution as quickly as possible.

NEED HELP?

· support@cootik.com